> ## Documentation Index
> Fetch the complete documentation index at: https://cal.id/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Cal ID with Zoho CRM

> Connect Cal ID to Zoho CRM so every booking logs a meeting and creates or updates the matching contact record automatically.

Connecting Cal ID with Zoho CRM automatically logs appointments and creates contacts in real time, keeping your pipeline current without manual updates. After setup, each booking made through a mapped event type appears in Zoho as a meeting tied to the right contact.

## Install Zoho CRM in Cal ID

<Steps>
  <Step title="Open the App Store">
    Log in to Cal ID and click **Apps** in the left sidebar.
  </Step>

  <Step title="Search for ZohoCRM">
    Search for **ZohoCRM** in the App Store.

    <Frame caption="Starting the Zoho connection">
      <img src="https://mintcdn.com/cal-id-docs/PGM12pThR8dwrRqw/images/apps/zoho-crm-1.png?fit=max&auto=format&n=PGM12pThR8dwrRqw&q=85&s=293561d0b4b6c847cc6f633a98ebc68d" alt="App Store search results showing the ZohoCRM card with its short description and Details button" width="1600" height="807" data-path="images/apps/zoho-crm-1.png" />
    </Frame>
  </Step>

  <Step title="Install the app">
    Click **Install App**.

    <Frame caption="Adding Zoho to your account">
      <img src="https://mintcdn.com/cal-id-docs/PGM12pThR8dwrRqw/images/apps/zoho-crm-2.png?fit=max&auto=format&n=PGM12pThR8dwrRqw&q=85&s=3fec5afc6e3d4957470852292ab6048d" alt="ZohoCRM app detail page with the Install App button at the top" width="1600" height="807" data-path="images/apps/zoho-crm-2.png" />
    </Frame>
  </Step>

  <Step title="Choose the destination account">
    Pick where the app is installed — a specific **Team** or your **Personal** profile.

    <Frame caption="Deciding whose bookings sync">
      <img src="https://mintcdn.com/cal-id-docs/PGM12pThR8dwrRqw/images/apps/zoho-crm-3.png?fit=max&auto=format&n=PGM12pThR8dwrRqw&q=85&s=d7ca08af1ce97ca35ef6c17faa4620dc" alt="Account picker for the ZohoCRM install, listing your Team profiles and your Personal profile" width="840" height="631" data-path="images/apps/zoho-crm-3.png" />
    </Frame>
  </Step>
</Steps>

## Authorize and map event types

<Steps>
  <Step title="Sign in to Zoho CRM">
    Sign in at the Zoho CRM login portal.

    <Frame caption="Handing Cal ID your CRM credentials">
      <img src="https://mintcdn.com/cal-id-docs/PGM12pThR8dwrRqw/images/apps/zoho-crm-4.png?fit=max&auto=format&n=PGM12pThR8dwrRqw&q=85&s=64af57372cf66f4291abf83ba5841dee" alt="Zoho CRM sign-in page with email and password fields, opened as part of the Cal ID authorization flow" width="1600" height="855" data-path="images/apps/zoho-crm-4.png" />
    </Frame>
  </Step>

  <Step title="Grant permissions">
    Approve the requested permissions so Cal ID can sync activities to Zoho.

    <Frame caption="Approving the access Cal ID needs">
      <img src="https://mintcdn.com/cal-id-docs/PGM12pThR8dwrRqw/images/apps/zoho-crm-5.png?fit=max&auto=format&n=PGM12pThR8dwrRqw&q=85&s=f1680f5b54e02e0f66a67c94320b8ef1" alt="Zoho consent screen listing the permissions Cal ID requests, with Accept and Reject buttons" width="1600" height="831" data-path="images/apps/zoho-crm-5.png" />
    </Frame>
  </Step>

  <Step title="Map your event types">
    Map event types now, or select **configure later**. To turn it on afterwards, open an event's **Apps** tab and toggle Zoho on.

    <Frame caption="Deciding which bookings reach Zoho">
      <img src="https://mintcdn.com/cal-id-docs/PGM12pThR8dwrRqw/images/apps/zoho-crm-6.png?fit=max&auto=format&n=PGM12pThR8dwrRqw&q=85&s=8db7d4584b6c5bf930bf1f155d0dbfc9" alt="Event type mapping screen for Zoho CRM, listing your event types with selection controls and a configure later link" width="757" height="814" data-path="images/apps/zoho-crm-6.png" />
    </Frame>
  </Step>
</Steps>

## How data syncs

Every booking through an active event type sends its details to Zoho CRM.

| Booker           | What happens in Zoho CRM                                         |
| ---------------- | ---------------------------------------------------------------- |
| Existing contact | The meeting record is attached to the matching contact.          |
| New contact      | A brand-new contact record is created, found under **Contacts**. |

## Find your meetings in Zoho CRM

In Zoho CRM, open the **Modules** section and click **Meetings** to see the **All Meetings** table.

<Frame caption="Checking that bookings arrived">
  <img src="https://mintcdn.com/cal-id-docs/PGM12pThR8dwrRqw/images/apps/zoho-crm-7.png?fit=max&auto=format&n=PGM12pThR8dwrRqw&q=85&s=c6f0c7c623c58ac80c8809b07d07848f" alt="Zoho CRM All Meetings table listing bookings synced from Cal ID with their dates and related contacts" width="1600" height="782" data-path="images/apps/zoho-crm-7.png" />
</Frame>

Click a meeting to see the booker's contact info, the meeting link, and answers to your custom booking questions.

<Tip>
  Use the same email address on Cal ID and Zoho CRM for each team member, so Zoho assigns the correct meeting host.
</Tip>

## Related CRM and contact pages

<CardGroup cols={2}>
  <Card title="Enable apps per event type" icon="toggle-on" href="/docs/event-types/enable-apps">
    Turn Zoho CRM on or off for individual event types.
  </Card>

  <Card title="Manage installed apps" icon="gear" href="/docs/apps/manage-installed">
    Review, reconfigure, or disconnect the apps on your account.
  </Card>

  <Card title="Browse the App Store" icon="grid-2" href="/docs/apps/app-store">
    Discover more integrations for your booking workflow.
  </Card>

  <Card title="Work with contacts" icon="address-book" href="/docs/getting-started/contacts">
    See how Cal ID stores the people who book with you.
  </Card>
</CardGroup>


## Related topics

- [Cal ID App Store](/docs/apps/app-store.md)
- [Install New App on Cal ID](/docs/apps/install-app.md)
- [Managing Installed Apps](/docs/apps/manage-installed.md)
- [Enable Apps per Event Type](/docs/event-types/enable-apps.md)
- [Manage Your Contacts](/docs/getting-started/contacts.md)