> ## Documentation Index
> Fetch the complete documentation index at: https://cal.id/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring Notification Delivery with Workflow Status

> Track every email, WhatsApp, and SMS notification sent for a Cal ID booking so you always know whether attendees received meeting details on time.

The **Workflow Status** tool shows you exactly what happens after a meeting is booked. It tracks every email, WhatsApp, or SMS message sent by the system or by your custom workflows—so you always know whether your attendee got the information.

## How to check the status

<Steps>
  <Step title="Go to Bookings">
    Click **Bookings** in the left menu.
  </Step>

  <Step title="Find the meeting">
    Look for the specific meeting in your list.
  </Step>

  <Step title="Open Workflow Status">
    Click the **Workflow Status** button (it has a lightning bolt icon) on the right side of the booking.

    <Frame>
      <img src="https://mintcdn.com/cal-id-docs/3fu9CIn5wG7tNW3N/images/bookings/workflow-status-1.png?fit=max&auto=format&n=3fu9CIn5wG7tNW3N&q=85&s=d1cefd2895fa7750545dc07947888aa1" alt="Workflow Status button on a booking" width="1435" height="753" data-path="images/bookings/workflow-status-1.png" />
    </Frame>
  </Step>
</Steps>

## What the status words mean

When you open the status window, you'll see a list of messages, each at one of these stages:

| Status                 | What it means                                                                                             |
| ---------------------- | --------------------------------------------------------------------------------------------------------- |
| **Scheduled / Queued** | The message is waiting and will be sent at the right time (for example, "30 minutes before the meeting"). |
| **Delivered**          | The message was successfully sent and reached the person's inbox or phone.                                |
| **Read**               | The person has opened and looked at the message.                                                          |
| **Bounced**            | The message could not be delivered—usually because the email address is wrong or the inbox is full.       |
| **Failed**             | An error occurred and the message could not be sent.                                                      |
| **Cancelled**          | The meeting was cancelled, so the system automatically stopped all future messages.                       |

### Scheduled / Queued

The message is waiting and will be sent at the right time.

<Frame>
  <img src="https://mintcdn.com/cal-id-docs/3fu9CIn5wG7tNW3N/images/bookings/workflow-status-2.png?fit=max&auto=format&n=3fu9CIn5wG7tNW3N&q=85&s=1d7e5020b773e7567b4aba78cb6fbb7d" alt="Scheduled or Queued status" width="1600" height="839" data-path="images/bookings/workflow-status-2.png" />
</Frame>

### Delivered

The message was successfully sent and reached the person's inbox or phone.

<Frame>
  <img src="https://mintcdn.com/cal-id-docs/3fu9CIn5wG7tNW3N/images/bookings/workflow-status-3.png?fit=max&auto=format&n=3fu9CIn5wG7tNW3N&q=85&s=0a6282ab2aca5aa1e798a7d2d40dcde2" alt="Delivered status" width="1600" height="839" data-path="images/bookings/workflow-status-3.png" />
</Frame>

### Read

The person has opened and looked at the message.

<Frame>
  <img src="https://mintcdn.com/cal-id-docs/3fu9CIn5wG7tNW3N/images/bookings/workflow-status-4.png?fit=max&auto=format&n=3fu9CIn5wG7tNW3N&q=85&s=2df28e6a18adffa7e549d75b1f9bfe6e" alt="Read status" width="1600" height="833" data-path="images/bookings/workflow-status-4.png" />
</Frame>

### Bounced

The message could not be delivered. This usually happens if the email address is wrong or the inbox is full.

<Frame>
  <img src="https://mintcdn.com/cal-id-docs/3fu9CIn5wG7tNW3N/images/bookings/workflow-status-5.png?fit=max&auto=format&n=3fu9CIn5wG7tNW3N&q=85&s=2e50a19e9d0c679abd7e55c0160732d5" alt="Bounced status" width="1244" height="964" data-path="images/bookings/workflow-status-5.png" />
</Frame>

### Failed

There was an error, and the message could not be sent.

<Frame>
  <img src="https://mintcdn.com/cal-id-docs/3fu9CIn5wG7tNW3N/images/bookings/workflow-status-6.png?fit=max&auto=format&n=3fu9CIn5wG7tNW3N&q=85&s=c470d2d099650b2f6cc4975abd52fd2c" alt="Failed status" width="1600" height="834" data-path="images/bookings/workflow-status-6.png" />
</Frame>

### Cancelled

If you cancel the meeting, the system automatically stops all future messages and marks them as "Cancelled".

<Frame>
  <img src="https://mintcdn.com/cal-id-docs/3fu9CIn5wG7tNW3N/images/bookings/workflow-status-7.png?fit=max&auto=format&n=3fu9CIn5wG7tNW3N&q=85&s=2988a35b08b8d97bb41a48997a75fb54" alt="Cancelled status" width="1600" height="834" data-path="images/bookings/workflow-status-7.png" />
</Frame>

## Why this is helpful

* **No more guessing**: If a client says they didn't get the link, you can check here to see if it **Bounced** or was **Delivered**.
* **Check attendance**: If the status shows **Read**, you know the attendee is aware of the meeting.
* **Automatic cleanup**: You don't have to worry about reminders going out for a cancelled meeting; the system handles the **Cancellation** for you.

## Next steps

<CardGroup cols={2}>
  <Card title="Build a workflow" icon="diagram-project" href="/docs/workflows/overview">
    Set up the automated reminders and notifications tracked here.
  </Card>

  <Card title="Customize your messages" icon="pen-line" href="/docs/workflows/custom-messages">
    Tailor the text of the emails and messages your workflows send.
  </Card>
</CardGroup>


## Related topics

- [How to See Booking Details](/docs/bookings/view-details.md)
- [Workflows Setup to Cal ID](/docs/workflows/overview.md)
- [Mark Guests as No Show](/docs/bookings/no-show.md)
- [Customizing Your Workflow Messages](/docs/workflows/custom-messages.md)
- [Analyzing Workflow Performance in Cal ID Insights](/docs/insights/workflow-performance.md)
