Before anything else, open your booking link in a private browser window. You need to see what a booker sees, signed out, in their timezone — a signed-in preview hides several of the most common problems.
Start with your symptom
No available times on my booking page
The page is empty, or showing fewer slots than expected. Covers schedules, minimum notice, buffers, booking limits, date overrides, out of office, Look Busy, and timezones.
My calendar is out of sync
Bookings missing from your calendar, outside events not blocking time, duplicates, the wrong calendar being written to, or a connection that stopped working.
No slots on a team event
Collective events only offer times where every assigned host is free. Diagnose overlapping schedules, host assignment, and per-host calendar problems.
An API request is failing
Every
error.code the Cal ID API returns, what it means, and whether retrying will help.Something else
Short answers to the questions asked most often, across accounts, event types, calendars, workflows, payments, and teams.
I need a person
Ask the AI assistant for an instant answer, or start a live chat with the support team.
Rule these out first
Four checks resolve a surprising share of reports, whatever the symptom.- Check the timezone. Your booking page renders in the viewer’s timezone, so an apparently missing morning may simply have moved. Set the selector on the booking page to the booker’s timezone before concluding anything is broken.
- Check the calendar connection. Go to Settings → Calendars at https://cal.id/settings/my-account/calendars. A connection can lapse on its own after a password change or an admin revoking third-party access, and everything downstream misbehaves once it does.
- Check the event type, not just the account. Most settings that hide slots — minimum notice, buffers, limits, Look Busy — live on an individual event type, so one link can be broken while the rest of your profile is fine.
- Check whether it is one booker or all bookers. A problem only one person hits is usually a booker-specific limit, a declined invitation, or their own timezone. A problem everyone hits is a setting on your side.
Common problems and help
No available times
The full diagnostic for an empty or thinned-out booking page.
Calendar sync problems
Sort out reads, writes, duplicates, and broken connections.
Cal ID FAQs
Quick answers across every part of the product.
Get help
Reach the AI assistant or a member of the support team.