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Quick answers to the questions Cal ID users ask most. Pick a topic below and expand any question to see the answer.

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Account and profile

Yes. In Profile Settings, you can add multiple emails and choose one as your Primary address for notifications.

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Event types and booking pages

The Title is the event name people see (e.g., “Intro Call”). The URL slug is the web address (e.g., /intro). Changing the slug breaks old links; changing the title does not.A changed slug also breaks an embedded booking page, so update the embed with the new slug.
Go to Event Types and open the event you want to change, then go to the Advanced tab and the Booking questions section. There, you can add, edit, or require custom fields like phone numbers or text boxes. See Add pre-booking questions for the field types and options.
Yes, in the Advanced tab of your event type. Toggle ON the Disable Confirmation Email field.
You must have a custom Workflow active to send a replacement confirmation before you can toggle this ON.
See Disable default confirmation emails for the full steps.
Go to Event Types and open the event you want to change, then on the Advanced tab enter your destination link in the Redirect on booking field. See Booking success redirect parameters for the booking details you can pass through to that URL.
Yes. Click the Embed button on your event type card to get the code snippet for an Inline, Popup, or Floating Button embed. See Embed your booking link.
Yes, as the host of the meeting, you can change the location of an existing booking. To do this, follow these steps:
  1. Go to Bookings in your dashboard.
  2. Click on the three dots next to the specific booking you want to update.
  3. Select Edit Location from the menu.
  4. A pop-up window will open where you can select or enter your new location, then click Update.
Once updated, the attendee will automatically receive an email notification informing them about the change of location.

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Availability and scheduling

Go to Availability, create different “Schedules” (e.g., “Sales” vs “Support”), then go to Event Types, open the event you want to change, and select the specific schedule you want to use.
You can set Out of office. To set: Go to Settings → Out of Office → Add. Cal ID will automatically block that period of time. See Out of Office for redirects and recurring absences.

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Calendars, video, and integrations

Yes. Go to Apps → Calendars → Install to connect multiple Google accounts and check them all for conflicts.
Google Meet doesn’t appear directly in the location dropdown for team events. To make it available:
  1. Install Google Calendar for the team.
  2. Open the team event type, go to the Advanced tab, and select the connected Google Calendar.
Google Meet then appears as a location option for that event.Alternatively, select Organizer’s default app as the location and make sure every host has Google Meet set as their default conferencing app at cal.id/apps/installed/conferencing. Google Meet links are then generated automatically when the team event is booked. Either way, Google Meet requires Google Calendar to be installed first.
Zoom doesn’t appear in the location dropdown for team events. Choose Organizer’s default app instead, and make sure every host has Zoom set as their default conferencing app at cal.id/apps/installed/conferencing.
Install the Zoom App from the Cal ID App Store. Then go to Event Types, open the event you want to change, and select Zoom from the Location dropdown menu.
Install the Zapier or Make app from the App Store. Copy the API key provided and paste it into your Zapier/Make account to link them.
Yes, both. See the API Reference for endpoints, schemas, and a live playground. To connect Cal ID to Claude, Cursor, ChatGPT, or another AI assistant, see the MCP server guide.

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Payments

Install the Razorpay or PayPal or Stripe app from the App Store. Once connected, go to Event Types and open the event you want to change, then on the Apps tab set the price and currency and click Save.
Make sure your Razorpay account is activated and set to Live Mode — Cal ID’s Razorpay integration requires a live Razorpay account. Test Mode isn’t supported. Before connecting, confirm your account is activated, in Live Mode, has completed any required verification or KYC, and is the correct account.
If your account is active and in Live Mode but the integration still fails, share a screenshot or screen recording of the error with support so the team can investigate.

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Teams

This usually happens:a) If team members haven’t connected their calendars.b) In the Team tab of that event type, check whether you have added the team member for hosting the meeting. Add the team member in the Add all team members, including future members field.
To add team members for hosting meetings, you first need to invite them to your team and then assign them to an event type:
  1. Invite team members: Go to Teams in your dashboard, select your team, and head to the Members tab. Click + Add team member (or Invite team member from the three-dot menu), enter their email address, assign their role (Member, Admin, or Owner), and send the invitation.
  2. Assign to Event Types: Once they accept, open a team event type (like a Round Robin or Collective event) and go to the Team tab. From the dropdown of the Hosts section, select the team members you want to host the meetings and click Save.
Your team members are now ready to host or co-host incoming bookings.
Yes, through User impersonation, a team feature. Invite the person to your team with the Admin role, then switch User impersonation to ON in the team’s Settings tab. They can then log in as you to create, reschedule, or cancel bookings from your account, and you stay the host whether or not they attend. See Team Advanced Settings for setup steps.
The event is a Collective team event, and one or more assigned hosts don’t have a paid license. Every host on a collective event must be licensed — if even one isn’t, no times are offered and this message shows to your team. License the host, or remove them from the event. See Subscription & pricing for team licensing.

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Workflows and notifications

a) For Email, yes you can change the template.b) For WhatsApp, you have to integrate the WhatsApp Business App from the App Store.c) For SMS, you cannot edit the existing template.
Email workflows are unlimited on every plan. SMS and WhatsApp workflow messages are capped at 10 per month on Startup; Business and Enterprise include unlimited SMS and WhatsApp messages. See Subscription & pricing.
First, check whether you’re sending from your own WhatsApp Business account or the Cal ID WhatsApp number.Using your own WhatsApp Business account is supported only on the Business and Enterprise plans. If you’re on the Startup plan, upgrade to the Business plan or above to use this feature.If reminders still don’t send after confirming your plan, contact the support team with these details for further troubleshooting.
Create a workflow, choose WhatsApp as the channel, and assign the workflow to the event type you want the reminders sent for.
Sending stops for the rest of the month. Startup includes 10 SMS and WhatsApp workflow messages per month, and once they’re used no further SMS or WhatsApp messages go out. Upgrading to Business or Enterprise lifts the cap — both include unlimited SMS and WhatsApp messages. Email workflows are unlimited on every plan and are never affected.
Cal ID tells you twice over: the account owner receives an email as soon as the monthly limit is reached, and a badge appears on the Cal ID dashboard.
Check which plan you’re on, since limits differ: Startup allows 10 SMS and WhatsApp messages a month, while Business and Enterprise are unlimited. If you’re on Startup and have used all 10, that’s the cause — upgrade to send more this month.
Check the workflow itself: that it’s set up for SMS or WhatsApp and that it’s linked to the event types you expect it to run on. If it’s configured correctly and messages still don’t arrive, send the details to the support team so they can investigate.
Booking, reschedule and cancellation emails come from Cal ID’s system address, and by default replies land in an unmonitored mailbox. To receive replies yourself, open the event type, go to the Advanced tab, and set a Custom Reply-To email. Sending from your own domain is an Enterprise feature.
  • Ask them to check Spam / Junk and the Promotions tab.
  • Check the email address on the booking for a typo.
  • For reminders, confirm the workflow is active and linked to that event type.
  • Open the booking and check the delivery status — see Track notification delivery.

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Plans and feature availability

Your plan name is shown at the top left of the dashboard, next to the Cal ID logo. Settings → Subscription shows it too, along with the rest of your subscription details. See Subscription & pricing.
The Business trial lasts 14 days and needs no credit card. When it ends the account moves to the Startup plan automatically — nothing is charged and there is nothing you need to do.
Yes. Upgrade at any time from Settings → Subscription. See Subscription & pricing for what each plan includes.
These email templates cannot be edited directly on the current plan. Customizing confirmation, reschedule, and cancellation email templates is available on the Enterprise plan. To discuss it, contact our team or email support@cal.id.
If your routing form is showing “Not Available” or isn’t working as expected, make sure you’re on the Business or Enterprise plan, as Routing Forms are available only on these plans. If you’re already on one of these plans and the issue persists, contact the support team for help.
Routing Forms were previously available on the Startup plan. They are now available only on the Business and Enterprise plans. If you’re currently on the Startup plan, you’ll need to upgrade to the Business plan or above to continue using Routing Forms.

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More Cal ID basics

Onboarding

Set up your account and get your first booking link live.

Glossary

Look up the meaning of any Cal ID term.

Related topics

Complete Your Cal ID OnboardingCal ID GlossaryImport Your Data from Calendly to Cal IDSchedule a MeetingFind and Share Your Cal ID URL