This page covers gaps we get asked about most. If what you need is not here, ask us — it may already exist under a different name.
Booking pages
Conditional booking questions
Conditional booking questions
You cannot yet show or hide a booking question based on the answer to a previous one. Every question on an event type is shown to every booker.Instead: use a routing form. A routing form asks your questions first, then sends the booker to a different event type depending on how they answered — which covers most of what conditional questions are used for, and gives you a record of the answers in the Responses tab.
Verifying a phone number by SMS code
Verifying a phone number by SMS code
There is no SMS one-time-code check on the booking page.Instead: turn on email verification, which makes the booker confirm a code sent to their address before the booking completes. If you only need the number recorded rather than verified, a phone-only event type collects it as a required field.
Event types
Meetings
Recording in Cal ID Rooms
Recording in Cal ID Rooms
Cal ID Rooms does not record calls by itself.Instead: turn on the AI Notetaker add-on. It joins the call and produces a recording alongside a transcript, a summary, and action items. It is a separate paid add-on rather than part of any plan.
Payments and billing
Cashfree and other payment gateways
Cashfree and other payment gateways
Cashfree is not supported. Cal ID connects to Stripe, Razorpay and PayPal, and the App Store also offers HitPay, BTCPay Server and Alby — see Paid Bookings for all six. Any gateway not on that list cannot be connected yet.
Quarterly or half-yearly billing
Quarterly or half-yearly billing
Cal ID plans bill monthly or yearly only. See Subscription and pricing for both rates.
Developers
An API or webhook for Insights data
An API or webhook for Insights data
Insights has no API endpoint and fires no webhook, so you cannot pull your booking, workflow, or routing metrics programmatically.Instead: read them in the dashboard, or export your bookings and calculate what you need from the raw rows. If you want metrics in something like a warehouse, subscribing to booking webhooks and aggregating on your side gets you closer than the Insights tab will.
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