Why use a custom ‘Reply-To’ email?
- Centralize Communication: If you use a personal email for your Cal ID account but want all client replies to go to a team inbox (e.g.,
support@company.com), this feature automates that routing. - Delegation: It allows administrative assistants or support staff to handle follow-up questions without the guest ever needing your direct, personal email address.
- Professionalism: It ensures that the “Reply-To” address matches your business domain or specific department, providing a more cohesive brand experience.
- Inbox Management: Keeps your primary calendar-syncing email clean by filtering guest questions into a dedicated workspace or CRM.
How to set it up
1
Login to Cal ID
Login to your Cal ID account.
2
Go to Event Types
Go to the Event Types tab in the left sidebar and select the specific event you wish to modify.
3
Navigate to Advanced
Click on the Advanced tab in the top navigation bar.
4
Find the Setting
Scroll to the bottom of the advanced options to find Custom ‘Reply-To’ email.
5
Enable and Configure
- Switch the toggle to ON.
- Enter the specific email address where you want all guest replies to be sent.
6
Save
Click the blue Save button at the top right.
How it works for the booker
- Automated Emails: When the guest receives their confirmation, reminder, or rescheduling email, the technical “From” address remains the Cal ID system, but the “Reply-To” header is updated.
- Seamless Replying: If the guest clicks “Reply” in their email client, your custom address will automatically populate in the “To” field.
- Direct Routing: The email is sent directly to your specified custom inbox, bypassing your primary Cal ID account email entirely.
This setting is event-specific. You can have your “Discovery Calls” reply to your sales team, while your “Technical Support” sessions reply to your help desk. If this is disabled, all replies will default to the email address associated with your Cal ID profile.
Next steps
Hide organizer email
Keep your personal address off booking emails while still receiving replies.
Manage confirmation emails
Control which automated emails guests receive for this event type.