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Give bookers a safety net after a cancellation. In Cal ID, the Allow booking through reschedule link feature lets a booker reuse their original link to create a completely new appointment instead of hitting an “invalid link” error.
Turn this on for events where bookers who cancel often come back. Without it, the reschedule link tied to a cancelled booking expires and can no longer be used.

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Why use “Allow booking through reschedule link”?

  • Recover Cancelled Leads: If a booker cancels a meeting, they may still intend to book with you later. This setting keeps the door open by allowing them to re-enter the booking flow through their existing notification.
  • Reduce Friction: Instead of the booker having to navigate back to your website or find your booking link, they can click the “Reschedule” button in their previous cancellation email to start a new booking.
  • Maintain Thread Continuity: It allows you to track a booker’s journey even if their initial appointment didn’t work out, as the new booking is often linked to the original interaction.

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How to set it up

1

Log in to Cal ID

Log in to your Cal ID account.
2

Go to Event Types

Go to Event Types and open the event you want to change.
3

Navigate to Advanced

Click on the Advanced tab in the top navigation bar.
4

Toggle the Setting

Scroll toward the bottom of the page to find Allow booking through reschedule link.
5

Enable

Switch the toggle to ON.
6

Save

Click the blue Save button at the top right to apply the changes.
Advanced tab with the Allow booking through reschedule link toggle switched on, alongside the Save button in the top right

Reusing a cancelled booking's link

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How it works for the booker

  • Standard Behavior (Disabled): Typically, once a booking is cancelled, the reschedule link associated with that specific meeting ID expires and becomes unusable.
  • Enhanced Behavior (Enabled): When a booker clicks a reschedule link for a meeting that was already cancelled, Cal ID recognizes the intent and allows them to create a new booking for that same event type.
  • Direct Transition: The booker is taken straight to your current availability calendar, so they can try again right away.
This feature is different from Allow rescheduling past events. While “Past Events” focuses on meetings that actually occurred (or were no-shows), “Allow booking through reschedule link” focuses specifically on meetings that were officially cancelled. For the most flexible booker experience, you can enable both settings.

Allow rescheduling past events

Keep the reschedule link working after a meeting time has passed or was missed.

Redirect on booking

Send bookers to a custom URL once their new booking is confirmed.

Related topics

Allow Rescheduling Past EventsDisable Rescheduling and CancellingSingle-Use or Time-Based Private LinksBooking Success URL