Enforcing booker active booking limits
The Booker active booking limit is a privacy and control setting that ensures an attendee can only have a set number of “active” (upcoming) appointments at any one time.Why use a booker active booking limit?
How to set it up
1
Login to Cal ID
Login to your Cal ID account.
2
Select your event
Navigate to the Event Types tab in the left sidebar and select the specific event you wish to modify.
3
Navigate to Limits
Click on the Limits tab in the top navigation bar.
4
Enable the limit
Find Booker active booking limit and switch the toggle to ON.
5
Set the count
Enter the maximum number of active bookings allowed (typically set to 1).
6
Enable rescheduling (optional)
Toggle ON the sub-option Offer to reschedule last active booking to chosen time slot if you want to let guests move their current meeting instead of just blocking them.
7
Save
Click the blue Save button at the top right.
How it works for the booker
- The restriction: If a guest tries to book an additional appointment using the same email address while they already have an upcoming session, the system blocks the request.
- The error message: The booker sees a notification stating:
Could not book the meeting. Booker maximum active booking limit exceeded.
- The reschedule option: If you enabled the “Offer to reschedule” feature, the system recognises their existing appointment and asks:
Could not reschedule the meeting. You already have a booking for this event on Friday, January 30, 2026 5:00 am (Scheduled_time). Would you like to reschedule to the new selected time?
This feature identifies the booker primarily by their email address. If a guest uses a different email address, the system treats them as a new user. For Collective or Team events, this limit applies specifically to that event type to ensure fair access across the entire team’s availability.
Next steps
Limit booking frequency
Cap the total number of bookings per day, week, or month across all guests.
Limit future booking
Control how far into the future guests can book this event.